Reporter Name: 
Reporter Phone: 
Reporter Dept: 
Reporter Email: 
Partner Service Desk Ticket number: 
User ID: 
Location: 
System/Configuration Item: 
Error message: 
What TROUBLESHOOTING has been done on the Partner Service Desk`s side: 

Who will we contact to confirm resolution (including after hours)? 
How many users are impacted? 
Is the issue affecting multiple users for either a Bes or email issue? Y/N 
	If yes - Request the emails of some of the affected users(3-5) in order to assist SSC with Troubleshooting:
	If not provided, will affected user list be provided at a later time?  Y/N
Where are the end users located? 
What are the end users unable to do? 
Since when has the problem been ongoing? 
Which department(s) affected? 
Impact (and which criteria qualified if higher than 4): 4
Urgency (and which criteria qualified if higher than 4): 4

Problem description: 
Info copied from email: 
